General conditions of Sale

Article 1 – Scope of the Agreement

The present conditions of sale are agreed between : 



Code naf : 7410Z
Numéro siret : 823 683 800 00010

operating the site

Here below SAS MACARLI - Nuance-Pivoine


Any natural person visiting and/or wishing to purchase via the website

Here Below the User

 LThese conditions are intended to define the terms of distance selling between Nuance-Pivoine and the user, from order to payment and delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties. The order implies the irrevocable adhesion to the general conditions of sale. The general conditions can be modified, thus the conditions applicable are those in force on the site at the date of placing the order by the user 

The user declares to have the capacity to conclude this contract.

Article 2 – Products

The products offered for sale are those figuring on the website , on the day the site is visited by the User. The products offered for sale within the limit of available stock. We take reasonable care to give full product description ; neverthless , if an arror or omission may occur in the description, NP can not be heald liable in any way. Pictures and texts describing the products are indicavtive and have no contract value.


Article 3 - Prices

All prices shown in Euros are without VAT Delivery charges and order participation will be set when the User places the order . even though you can see them while processsing the order. Payment must be made in full at the time of ordering The amount paid by the User can never be considered to be deposits or part [...] payments. Nuance Pivoine reserves the right to amend or withdraw prices of items oi the website except the products of a on going sale with the User

Article 4 - Orders

All orders placed suppose express and irrevocable acceptance of prices and products available for sales. The customer declares to have acknowledged and accepted the present general terms of sale by placing his order. The confirmation of the order implies express acceptance of these terms . the order shall only be definitively registered after the final validation of the order payment screen (by visa card or paypal) or when receiving a cheque if you have chose this method of payment. When you place an order ,you will receive a confirmation email by BNP as an Order acceptance and will only take place once you receive confirmation by NP or at the latest when goods are the despatched By ordering you hereby agree to the Prices

For any further information about delivery, tracking , process of your order, questions about delivery timing, conditions of your rights of withdrawal, or any other question, you can contact Nuance-Pivoine by email and fill in the contact form or by phone at 00 33 (0)4 26 00 15 33


Article 5 - Payment/strong>

Methods of payment when ordering

BANK CARD (CB, VISA, MASTERCARD),PAYPA, AMEX With secure payment gateway provided by SYSTEMPAY.


Article 6 - Shipping costs , conditions & delivery time

Whilst Nuance Pivoine makes every effort to deliver goods subject to stock availability, on the day indicated here below. Nuance Pivoine will not accept liability for deliveries made outside this timescale, whatsoever the reason may be. No request for costs incurred due to failed or delayed deliveries can be claimed to Nuance Pivoine. The risks are at the charge of the buyer once the items left our warehouse.

- Delivery zone : France mainland, Corsica, European Union countries and Switzerland

For international deliveries, delivery rates are free of customs fees and other taxes.

Customs charges and other taxes must be paid by the customer directly to the carrier.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

- Carriers : Colissimo - Ups (National) - DHL (International)

Article 7 - Returns & replacement policy

From the date of receipt of your order you have the right to withdraw within 14 days . , Once the deadline has expired,the delivered items will be deemed as complying with your order and accepted by you. NP reserves the right to refuse the refund or exchange.
Goods must be returned in their original condition and packaging (with the label and not washed) . for returns by Post please ensure you include your NAME and order number along with the item.

Returns and refunds terms – You can return the products ordered by sending them by Post to the address here below. To do this, do not forget to attach a copy of your electronic invoice to your shipment (available in the follow-up of your orders on our website) and send an email to AS soon as your return is received and checked, the goods returned will be replaced or refunded by re-crediting your account using your original means of payment . Delivery charges will not be refunded 

Made-to-measure items and unique items sold on the merchant site are not subject to the right of withdrawal. They will not be returned, refunded or exchanged.

Product(s) must be returned by colissimo tracking to the following address :


The item will be returned back at your expense and vary depending on the order location. Refund will be payable within a maximum of 30 days from receipt of your goods back to us.


Article 8 - privacy

Information and personal data concerning the customer are strictly necessary for managing the orders, the implementation and follow-up of commercial relations and internal statistics.
The database thus constituted has been the object of a declaration to the CNIL NS 48 (French Data Protection Authority) These data may be transferred to companies contributing to these relations such as those in charge of carrying out the services and orders for their management, execution, processing and payment. These data are also kept to pursue safety objectives, identification improvement and personalization of services. The customer has at any time . the right to access, modify or to oppose all personal data about him
this right can be exercised by :
e-mail :  contact[@]
courrier : Nuance pivoine - 2 AVENUE DE VERDUN - DOMAINE DE CHAUMETIERE - 38240 MEYLAN - France
The Customer is likely to receive, from Nuance-Pivoine, offers relating to products or services similar to those or the one having already been the subject of an order, or newsletters. He /She will have the ability to oppose it at any time without charge for the future, according to the terms specified for each shipment


Article 9 - Intellectual property

All information on the website are protected by by French and international legislations on intellectual property . All reproduction rights are reserved. All text that makes up this website cannot be, in accordance with the Code of Intellectual Property, the subject of any representation or reproduction whatsoever, whether in full or in part, on any medium whatsoever, without the express and prior authorization of Nuance Pivoine.[...]The trademarks , commercial names and logos on the website are also registered. Any full or partial reproduction usinfg elements featured on the site is prohibited

Article 10 - Responsability

For all the stages of access to the website, the ordering process, delivery or post services, Nuance Pivoine only has an obligation of Means ; The responsibility of Nuance Pivoine shall therefore not be held liable for any incovenients or damages inherent to Internet use, in particular service failure, external intrusion, the presence of IT viruses, or any other factor beyond its control, in accordance with jurisprudence. Nuance Pivoine disclaims liability for any breach of its contractual obligations due to causes beyond control, (including, but not limited to, strike , fire, natural disaster, equipment failure and, in general, any event not allowing orders to be processed properly .


Article 11 – Entire Agreement

In the event that one of the clause of the present contract shall be null and void by a change in legislation, regulation or by Court decision, it shall not affect the validity and compliance with the present general sales terms and conditions.


Article 12 - Duration

The present conditions apply for the entire duration our services are offered on line by NP , and may be changed.



French Law shall govern the present General Sales Terms.